Frequently Asked Questions (FAQ)

Welcome to UrbanFit! Here are answers to some of the most common questions about our products, orders, delivery, returns, and payments.

1. What products does UrbanFit sell?

UrbanFit offers a range of fashion products including clothing, shoes, slippers, and everyday fashion essentials.

2. How can I place an order?

Simply select the product you want, choose the required size or variant, add it to your cart, and proceed to checkout.

Enter your correct delivery and contact details and complete the order.

3. What payment methods do you accept?

We may offer multiple payment options, including online payment and Cash on Delivery, depending on availability for your location and order.

4. Is Cash on Delivery available?

Yes, Cash on Delivery (COD) may be available for eligible products and locations.

COD availability can vary depending on the delivery address and other factors.

5. How can I check my order status?

Once your order is shipped, tracking details may be shared with you through the contact information provided during checkout.

You can also contact our support team for assistance.

6. How long does delivery take?

Delivery time depends on your location, courier service, product availability, and other factors.

The estimated delivery time will be shown or communicated during the order process whenever applicable.

7. Can I cancel my order?

You can request cancellation before your order is shipped.

Once the order has been shipped, cancellation may not be possible.

8. Do you offer returns?

Yes. UrbanFit offers a 7-day return policy for eligible products.

The product must generally be unused, unworn, undamaged, and returned with its original tags and packaging.

9. Can I exchange my size?

Yes, size exchange may be available within 7 days of delivery, subject to product availability and our exchange conditions.

10. Can I return shoes or slippers after trying them?

You may try footwear indoors on a clean surface to check the size and fit.

Shoes and slippers that have been worn outdoors may not be eligible for return or exchange.

11. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

You may be asked to provide photos or a video of the product and packaging for verificati